Travel Insurance FAQs

What is a deductible?
This is the amount that the client must pay upon the occurrence of an insured event. Example: The hospital fee is $2,000. The deductible under the START tariff is 25%, the client pays 500 USD, and the company pays 1500 USD. Thus, the amount is divided between the client and the company in accordance with the terms of the tariff plan.

Is travel insurance required?
Depending on where you travel, you may encounter language and currency barriers that prevent you from accessing high-quality medical care. Traveling unprotected can leave you vulnerable to paying high out-of-pocket medical expenses and navigating a foreign health care system without the assistance you need. Some countries require Travel medical insurance to enter their territory. Moreover, a lot of countries introduced obligatory COVID-19 risks covered insurance requirements

Can I buy insurance policy while staying abroad?
If you want to purchase a travel insurance policy in the territory of the country in which you arrived, you need to select "Already traveling" during the purchase.

Yes. If you are abroad and planning a trip to another country. An insurance policy can be issued on the company's website and paid by card.

The insurance policy becomes effective after 3 days from the moment you cross the border.

When does the insurance policy take effect?
The validity of the insurance policy begins from the moment you cross the border or from effective date mentioned in the policy (whichever comes first).

How to buy insurance for a child?
Children are covered in the same way as adults. Indicate your data in the section for the client who pays the cost of the policy (Policyholder), and details about child or other minor - in the "Tourist" section.

How to issue an insurance policy for another person?
You can issue an insurance policy for any citizen without his participation. After payment, send the electronic insurance policy to the appropriate person.

What to do if an insured event occurs?
The first thing to do is to contact your company. After payment, you will receive an insurance policy with contact details. Use to contact Company them only. It is important to follow instructions from the emergency response specialist.

How is monetary compensation after an insured event carried out?
The company independently resolves all issues related to transport and payment for treatment. You do not need to look for a clinic, a doctor, keep receipts for treatment, provide them to the company and pay your own funds for treatment in case of an insured event while abroad.

Can I buy insurance for one day?
No. The minimum duration of the insurance is 2 days.

Is it necessary to buy insurance when flying on a transit flight?
Yes, an insured event can occur anywhere and at any time. This also applies to several hours of transit flight. If you do not have transit insurance, who will take care of you? Therefore, we advise you to take out insurance when you fly in order to receive support in case of unforeseen circumstances.